Terms and Conditions

Al-Nazrah Al-Aniqah Company Ltd, a Mixed Limited Liability Company under the laws of Kingdom of Saudi Arabia (referred to herein as "Finelook", "we", "our" or "us") operates the Internet e-commerce website www.finelook.com (or any successor site) and its related sub-domains, sites, Services, and tools ("Website"). The Website is provided as a service to you and is intended to allow you and other users to browse and order products and other goods or services ("Products") offered for sale on the Website ("Services"). Finelook reserves the right to delete, modify, or supplement the content of the Website at any time for any reason without prior notification and will use reasonable efforts to include up-to-date and accurate information on the Website.



These Terms of Use (the "Terms") are between Finelook and you as an end user of Finelook’s Website. Changes in law or changes in Finelook’s business may require changes to be made to the Terms from time to time ("Revised Terms"), so Finelook encourages you to review the Terms periodically for any such changes. It is your responsibility to carefully read, agree with, and accept the Terms and Website’s Privacy Policy (the "Privacy Policy") on each occasion you use the Website, and your continued use of the Website shall signify your acceptance to be bound by the latest Terms. If you do not agree to (or cannot comply with) any of the Terms, do not use this Website.

If you opt to register with the Website, then at the time of registration with the Website, as a Registered User, you must carefully read these Terms and accept them. Each time a change is made to the Terms, you as a Registered User will be prompted to accept the Revised Terms before you can proceed with your next purchase of Products on the Website.


You agree to comply with all legal requirements of the applicable jurisdiction(s) with regard to your use of the Website, and you acknowledge that you are entirely responsible for ensuring your own familiarity with such requirements and your own compliance with the same.

The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions, or other information ("User Content") on or through this Website by e-mail or telephone, or otherwise disclosed, submitted, or offered in connection with your use of this Website. You warrant that any such User Content submitted by you to the Website is original (and does not infringe the intellectual property rights of others), and you hereby grant Finelook a perpetual, irrevocable, non-exclusive, royalty-free, transferable right and license to use such User Content however Finelook desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Content and/or incorporate such User Content into any form, medium, or technology throughout the world, without any further recourse to you, and you hereby waive any moral rights in such User Content. You agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or be contrary to law.

Finelook will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any User Content you submit for any purpose whatsoever, without restriction and without compensating you in any way. Finelook is and shall be under no obligation (1) to maintain any User Content in confidence; (2) to pay to the user any compensation for any User Content; or (3) to respond to any User Content.

You agree that any User Content submitted by you to the Website will not violate the Terms or any right of any third party, including without limitation, copyright, trademark, privacy, or other personal or proprietary rights, and will not cause injury to any person or entity. You further agree that no User Content submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive, or obscene material or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam".

Finelook does not regularly review posted User Content but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Website. You grant Finelook the right to use the name that you submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content you submit. You are and shall remain solely responsible for the content of any User Content you make, and you agree to indemnify Finelook and its affiliates for all claims resulting from any User Content you submit. Finelook and its affiliates take no responsibility and assume no liability for any User Content submitted by you or any third party.




In order to purchase any Products on the Website, you may either register and create an account secured by a password (the "Account"). Any Account so created is personal to you, and you may not transfer it to another person. Your registration or order shall be complete after you accept the Terms. The Terms will apply each time you submit an order for any Products on the Website.

Single Sign-On: Our Website offers a single-sign-on for worldwide participating websites and online platforms of Finelook and its affiliated companies currently comprising of www.finelook.com (jointly or severally referred as "Participating Website," as the context so requires). The number of Participating Websites may also vary in the course of time. After a one-time registration on one of the Participating Websites, you can sign on (login) to each of the Participating Websites with uniform credentials, without having to go through a separate registration and sign-on process each time. (“Single Sign-On”). Single Sign-On provides a single identity - the basis for the Participating Website you wish to use recognizing and verifying you. Further after logging into any of our Participating Websites, you can easily visit all of our Participating Websites through links in the Participating Website.

If you register and create an Account, you are a "Registered User." To become a Registered User or to submit an order for any Products on the Website as a Guest, you must be at least 21 years of age and must provide true, accurate, current, and complete in all respects information about yourself (including name, date of birth, email address, credit card details, and other details) as requested during the Account creation process or at the time of submission of the order on the Website as a Guest. If you are under the age of 21 years, you cannot place an order for Products on the Website. Finelook reserves the right to immediately terminate any Guest’s order, without notice to you, if it believes that you are under the age of 21 years. You shall not misuse the Website by creating multiple user accounts.

If you opt for Single Sign-On, after you register and create an Account on one Participating Website, we will use the same Account information to register you as a Registered User on other Participating Websites, if you choose to do so. While registering and creating an Account as a Registered User, you are also responsible for maintaining the confidentiality of your Account information, password, and restricting access to your Account. You agree to accept responsibility for all activities that occur under your Account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the "My Account" area of the Website.

Finelook reserves the right to refuse access to the Website, terminate Accounts, remove or edit content, or cancel orders at its discretion. If Finelook cancels an order, it will be without charge to you.

By registering and creating an Account on the Website, you agree to receive SMS, WhatsApp, or e-mail notifications from Finelook regarding the Account creation, orders placed by you, and the Products dispatched for delivery to the address as per your order. You also agree to receive SMS, WhatsApp, or e-mail notifications from Finelook regarding special offers, new product launches, and any other commercial activity related to Finelook. Finelook may, however, provide an option to its Registered Users to opt-out of receiving promotional and marketing material.


The Products offered for sale on the Website may be ordered by selecting and submitting the order through the Website. Finelook may also require you to register and create an Account on the Website before you can proceed to submit an order.

Finelook reserves the right at its sole discretion to accept or reject your offer. An order is accepted when the Products are dispatched. Finelook will send an SMS, WhatsApp, or e-mail notification once your order is dispatched. The purchase agreement will be concluded in English & Arabic.

To submit an order, you will be required to follow the online shopping process on the Website. After this, you will receive an SMS and e-mail from us acknowledging that we have received your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted.

Finelook is under no obligation to accept your order and can reject it without giving any reason. In such a case, Finelook will refund any payments already made by you for the order. The contract between you and Finelook will be concluded only when the Products are dispatched from our warehouse. The contract will relate only to the Products whose dispatch we have confirmed in the Order Confirmation. Finelook will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.

All orders are subject to availability. Finelook endeavors to ensure availability of all Products on the Website, however, there may be instances where a particular Product is not available. In such cases, Finelook will refund the amount for that particular Product. The refund will be processed within 10 to 15 working days.

Finelook will store a record of your transactions for a minimum of one year. You can access this information by logging into your Account on the Website. If you require any information regarding your transactions or have any queries, you can contact Finelook at the contact details provided on the Website.


The price of the Products will be the price indicated on the order pages when you placed your order. Finelook takes all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

Product prices are set in Saudi Riyals (SAR) and are exclusive of VAT (Value Added Tax). VAT will be added at checkout where applicable.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which you have already received an Order Confirmation.

The Website contains a large number of Products, and it is always possible that, despite Finelook's best efforts, some of the Products listed on the Website may be incorrectly priced. If the correct price of a Product is different from the price stated on the Website, Finelook will normally, at its discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

Finelook is under no obligation to provide the Product to you at the incorrect (lower) price, even after it has sent you an Order Confirmation if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing.

Payment for all Products must be made by credit, debit card, or any other method as may be prescribed by Finelook on the Website. The payment shall be made on the Website when you submit your order.


Finelook offers delivery options within the Kingdom of Saudi Arabia. For detailed information about delivery and related charges, please refer to the "Shipping & Delivery" section on the Website.

All Products purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such Products pass to you upon Finelook's delivery of the Products to the carrier.


For information on Finelook's return and refund policy, please refer to the "Returns & Refunds" section on the Website.


These Terms shall be governed by and construed in accordance with the laws of Kingdom of Saudi Arabia.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kingdom of Saudi Arabia.